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Fuzu

About Fuzu

Careers at Fuzu

Help Desk Officer

Eko Maintenance Limited

Lagos,Nigeria

Closing: May 13, 2024

3 days remaining

Published: May 3, 2024 (8 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.
Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.
Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.
Customer-focused mindset with a dedication to delivering high-quality service and support.
Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.

Responsibilities

Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.
Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.
Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.
Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.
Customer-focused mindset with a dedication to delivering high-quality service and support.
Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.

Utilize advanced proficiency in Microsoft Office Suite to streamline administrative tasks and enhance operational efficiency.
Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive user experience.
Coordinate and prioritize activities within the helpdesk and operations department to ensure seamless workflow and timely resolution of technical issues.
Act as a key support resource for the Technical Manager, facilitating communication through emails, letters, reports, and other correspondence.
Perform administrative duties within the Operations department, including documentation, data entry, and record management.
Monitor and manage the follow-up and feedback system within the Operations Department to gather insights, track progress, and implement improvements.
Ensure timely dissemination of information to clients and contractors, keeping them informed about updates, schedules, and service-related matters.
Collaborate with internal teams to optimize processes, implement best practices, and achieve departmental objectives.
Maintain accurate records, reports, and documentation related to helpdesk activities, user interactions, and service requests.

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